Elementary Business Reading
Call Etiquette 2
Read the text and then choose the best answer for each question.
Etiquette on Calls
In today's working environment, phone and video calls have become an important part of communication. Whether you're working from home or in the office, knowing how to behave during calls is essential to maintain professionalism and respect. Below are some tips to help you improve your etiquette on both phone and video calls.
Be on Time
Just like in-person meetings, it's important to be punctual for phone and video calls. Being late can make others feel like you don't value their time. Always join the call a few minutes early, so you're ready when it starts. This also gives you time to check your internet connection or test your equipment if it's a video call.
Keep Background Noise to a Minimum
If you're on a phone or video call, try to be in a quiet place. Background noise can be very distracting for everyone on the call. If you can't find a quiet spot, use the mute button when you're not speaking. This will stop others from hearing unwanted sounds, like typing or conversations in the background.
Dress Appropriately
Even if you're working from home, it's important to dress professionally, especially for video calls. Wearing appropriate clothes shows respect for your colleagues and clients. You don't need to wear formal clothes, but avoid wearing anything too casual, like pyjamas.
Pay Attention
During calls, especially video calls, it's important to give your full attention. Avoid multitasking, like checking emails or working on other tasks, while someone is speaking. Active listening and focusing on the conversation show respect and means you won't miss anything.
Speak Clearly and Listen
When you're speaking on a call, make sure you speak clearly and at a reasonable pace. This helps others understand you better. It's also important to listen carefully when others are speaking. Don't interrupt, and wait for your turn to speak. If you're unsure when to talk, you can use polite phrases like, "May I add something here?" or "Can I ask a quick question?"
Use Good Body Language on Video Calls
Body language is important, especially during video calls. Sit up straight, make eye contact with the camera, and avoid moving around too much. This makes you look engaged and professional. Smiling occasionally and nodding when appropriate can also show that you're paying attention and agree with what's being said.
