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Intermediate Business Reading

Short Texts: Feedback Summaries

Read the short texts and choose the best answer for each question.

1.

Employee Survey Results

According to the recent employee satisfaction survey, 82% of staff said they are happy with the company's flexible working hours policy. However, 15% mentioned that they struggle with staying productive when working from home, and 3% reported no significant opinion. The HR department is reviewing these results to offer additional support to those who need it.

What action is HR most likely to take based on the employee survey results?

  1. Reducing the flexible working hours policy.
  2. Hiring more staff to handle workload.
  3. Offering support to improve WFH productivity.

2.

Quarterly Sales Review

The quarterly sales report shows that total revenue increased by 12% compared to the previous quarter. However, the number of new customers decreased by 5%, and customer satisfaction ratings fell slightly due to longer-than-usual delivery times. The sales team is working on strategies to address these issues in the next quarter.

What challenge is the sales team primarily addressing for the next quarter?

  1. Increasing overall profitability.
  2. Working on improved shipping and order completion.
  3. Addressing falling revenue.

3.

Annual Employee Feedback

In the latest annual feedback survey, 90% of employees said they appreciate the company's efforts to improve workplace culture. However, 25% of respondents expressed a desire for more team-building activities to help strengthen relationships across departments. Management has noted this feedback and is considering organising more events throughout the year.

What aspect of company culture needs the most attention according to the feedback?

  1. The overall workplace atmosphere.
  2. The frequency of social activities.
  3. The connections between different departments.

4.

Customer Support Feedback

Recent feedback from our customer support department shows that 78% of customers are satisfied with the service they received. However, a recurring complaint is the long waiting time for email responses, especially during peak periods. The support team is now implementing new measures to respond to queries faster and improve overall customer experience.

What business challenge does this feedback highlight?

  1. Managing response times during busy periods.
  2. Maintaining quality of email responses.
  3. Training new support staff effectively.

5.

Product Launch Feedback

The recent launch of our new software received positive feedback, with 85% of customers rating it as user-friendly. However, 10% reported technical issues during installation, and the IT team is working to resolve these problems quickly. Overall, the launch is considered a success.

What can be inferred about the IT team's priorities after the product launch?

  1. Developing new features for the software.
  2. Improve the experience of those starting out with the app.
  3. Providing additional training to users.

6.

Training Programme Feedback

Feedback from the recent company-wide training programme shows that 75% of participants found the sessions helpful. However, 20% suggested that the content could be more specific to their department's needs. The training team is now revising the programme to offer more tailored sessions in the future.

What improvement to the training programme would best address the feedback?

  1. Extending the length of training sessions.
  2. Reducing the number of participants per session.
  3. Adapting content for different departments.

7.

Market Research Results

A recent market research report shows that 65% of respondents are aware of our brand, but only 40% have used our products. The marketing team is now focusing on increasing brand engagement through targeted advertising campaigns in key markets.

What gap in market performance has the research identified?

  1. The need to increase overall brand visibility.
  2. The effectiveness of current advertising strategies.
  3. The difference between brand awareness and product adoption.

8.

Team Performance Review

In the latest performance review, 88% of team members said they were satisfied with their current workload. However, 12% mentioned that they sometimes struggle to meet tight deadlines, especially during peak periods. The project managers are now looking into ways to adjust timelines and offer more support during busy times.

What measure might project managers take to assist the 12% of team members struggling with deadlines?

  1. Give people more time to work on completing certain projects.
  2. Take on new employees during peak times.
  3. Open a new support department.

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