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Advanced Business Reading

Short Texts: Contracts & Service Agreements

Read the short texts and choose the best answer for each question.

1.

Service Agreement: Digital Marketing Services

This service agreement is entered into between the client and the service provider, XYZ Digital, to deliver comprehensive digital marketing services. The provider agrees to manage social media accounts, create targeted advertising campaigns, and optimise website content for a period of 12 months. The client will provide access to all necessary platforms and analytics tools to facilitate the service. Both parties agree that any modifications to the campaign strategies will require written approval from the client. Payments are to be made monthly, with a detailed invoice provided at the end of each month. Failure to pay within 14 days will result in a suspension of services.

Which aspect of the service requires direct input from the client to move forward?

  1. Adjustments to monthly payments for services.
  2. Changes to the marketing approach during the contract.
  3. Modifications to the platform's security features.

2.

Client Agreement: Consultancy Services

This consultancy agreement outlines the terms and conditions under which ABC Consultants will provide business strategy consultancy to the client. Services include market analysis, competitive positioning, and operational efficiency reviews. The consultancy period is 6 months, during which the consultant will deliver monthly reports and attend bi-weekly meetings with the client. Both parties agree to maintain confidentiality regarding all proprietary information. Any party may terminate the agreement with 30 days' written notice, provided all outstanding fees are paid in full. The consultant retains ownership of any materials developed during the consultancy period.

Which of the following would not be expected under the consultancy agreement?

  1. Confidentiality of internal company information.
  2. Regular updates provided during the consultancy period.
  3. Ownership of the strategies developed during consultancy.

3.

Contract: Software Development Project

This contract is made between the client and the developer, Tech Solutions Ltd., to create a bespoke software solution for managing customer relationships. The project will be completed in four phases, with each phase requiring client approval before proceeding to the next. The total project duration is estimated at 8 months, and any delays caused by the client will result in an extension of the delivery timeline. The developer will provide technical support for six months after the project's completion at no additional cost. However, any significant changes to the software requirements will be subject to additional charges, which must be approved in writing.

Which factor could delay the completion of the software development?

  1. Insufficient technical support post-completion.
  2. Client-caused delays in approvals.
  3. Incomplete final phase requiring further changes.

4.

Service Contract: IT Support Services

Under this contract, the IT support company, Byte Systems, agrees to provide 24/7 technical support to the client for a period of 12 months. The support includes troubleshooting, system maintenance, and software updates. In the event of system downtime, Byte Systems will respond within 1 hour to assess the issue and begin corrective measures. If the downtime exceeds 4 hours, the client will receive a service credit equivalent to one day of support. The client is responsible for ensuring all systems are backed up regularly. The contract may be renewed upon mutual agreement at the end of the service period.

Which service is not part of Byte Systems' responsibilities under this contract?

  1. Providing storage space for system backups.
  2. Offering troubleshooting and maintenance services.
  3. Responding to system downtime and beginning fixes.

5.

Non-Disclosure Agreement (NDA)

This Non-Disclosure Agreement (NDA) is entered into between the Disclosing Party and the Receiving Party. The Disclosing Party agrees to share confidential information, including proprietary data, business plans, and financial information, with the Receiving Party for the purpose of evaluating a potential business partnership. The Receiving Party agrees not to disclose this information to any third party and to use it solely for the purpose stated. The confidentiality obligations remain in effect for three years after the termination of this agreement. Any breach of this NDA will result in legal action, including the possibility of financial compensation for damages caused.

What would happen if the Receiving Party uses the confidential information for a different purpose?

  1. The NDA will automatically be terminated.
  2. They could face legal action, including damages.
  3. The information can still be shared with external partners.

6.

Client Contract: Event Management Services

This contract is between the client and EventPro Ltd. for the planning and execution of a corporate event. The services include venue selection, catering, and event logistics. EventPro Ltd. will provide a detailed plan and budget to the client for approval before any bookings are made. Any changes to the event after the approval will require written consent from both parties. If the event is cancelled by the client within 30 days of the scheduled date, 50% of the total fee will be retained by EventPro Ltd. as a cancellation charge.

Which of the following is required before EventPro Ltd. can move forward with event bookings?

  1. Written consent is needed from third-party vendors.
  2. The client must select the event venue first.
  3. The client must approve both the plan and the budget.

7.

Service Agreement: Graphic Design Services

This agreement is entered into between the client and DesignStudio Ltd. for the provision of graphic design services. The scope of work includes designing a new logo, business cards, and promotional materials. The client agrees to provide clear design requirements, and DesignStudio Ltd. will present initial drafts within 10 business days. The client may request up to two rounds of revisions at no extra cost. Any additional revisions will incur an additional fee, which must be approved in writing by the client before proceeding.

What is the client expected to do to facilitate the design process?

  1. Deliver promotional materials for review.
  2. Approve multiple drafts simultaneously.
  3. Provide specific and clear design requirements.

8.

Contract: Website Maintenance Services

This contract is made between the client and WebCare Solutions for website maintenance services. WebCare Solutions agrees to provide monthly updates, security patches, and backups for the client's website. The client is responsible for reporting any issues or errors encountered on the website. WebCare Solutions will respond to urgent issues within 24 hours. Any new feature requests outside of the agreed maintenance services will require a separate contract and additional fees. The contract is valid for 12 months and can be renewed upon mutual agreement.

What action must the client take to ensure issues are resolved promptly?

  1. Report any errors or problems they find.
  2. Ensure regular backups of their website data.
  3. Request additional features as part of the contract.

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