Advanced Business Reading

The WFH War 2

Read the text and then choose the best answer for each question.

The WFH War

Flexibility as a Performance Driver
Proponents of work-from-home (WFH) policies argue that allowing employees flexibility increases productivity and job satisfaction. "People are more efficient when they can design their own work environment," claims John Riley, an HR consultant. A recent survey found that 70% of workers preferred a hybrid or fully remote model. Companies embracing this shift also report lower office costs and improved employee retention.

The Human Connection Factor
On the other hand, critics of WFH warn that it dilutes workplace loyalty and camaraderie. "In-person collaboration fosters stronger team relationships," says Caroline Hayes, CEO of a marketing firm. She argues that the best ideas come from spontaneous office interactions. Additionally, some fear that remote workers may become less invested in their company's culture over time.

Performance Metrics Under Scrutiny
Productivity is a central issue in the WFH debate. While some studies show that remote workers can be more productive, others reveal a drop in focus and efficiency when workers are left unsupervised. "Remote work requires strong self-discipline, and not everyone is cut out for it," says Greg Franklin, a business analyst.

Navigating the Hybrid Challenge
For companies that opt for a hybrid model, balancing the needs of remote and in-office employees is a challenge. "We had to invest in better technology to ensure seamless communication between our remote and in-office staff," explains Susan Patel, director of operations at a tech company. Without proper management, hybrid arrangements can lead to confusion, miscommunication, and feelings of exclusion for those working remotely.

Adapting to Evolving Workplace Norms
Despite these challenges, many believe that flexible working is here to stay. "The future of work is about choice," says Lisa Garrett, a labour economist. She suggests that companies who resist flexible models may struggle to attract top talent in the coming years. As new generations enter the workforce, expectations around flexibility will likely increase, making WFH a norm rather than an exception.


1. Which conclusion can be drawn about the relationship between WFH and company costs?

    Office costs increase significantly

    Remote work always leads to higher technology expenses

    Companies can reduce expenses while retaining staff

2. What potential drawback of remote work does the article suggest might emerge over time?

    Decreased connection to company culture

    Lower productivity levels

    Higher employee turnover rates

3. Based on Greg Franklin's perspective, what can be inferred about successful remote working?

    It automatically increases efficiency

    It works best for senior employees

    It requires specific personal characteristics to succeed

4. The article suggests that hybrid workplace challenges primarily stem from...

    increased operational costs

    managing communication and inclusion effectively

    reduced productivity levels

5. According to the article, how might future workforce expectations impact company policies?

    Traditional office work will become more popular

    Companies may need to offer flexibility to remain competitive

    Remote work will completely replace office work

6. Which perspective best represents the article's overall stance on WFH?

    It presents complex trade-offs requiring careful consideration

    It strongly advocates for full remote work

    It suggests returning to traditional office setups

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