Mobile App Bug Report 2

Mobile App Bug Report

1. Login Session Expiration During Network Transitions:
Upon transitioning between network environments (e.g., from Wi-Fi to mobile data), several users have reported that the login session expires prematurely, resulting in a stalled request. The user interface does not reflect the timeout immediately, often causing users to experience extended periods of inactivity before they are required to restart the app. This issue predominantly occurs during periods of unstable or fluctuating network conditions.

2. Push Notifications Failing on Legacy OS Versions:
A recurring issue has been observed where push notifications fail to deliver on devices running older operating systems. Despite permissions being enabled and no apparent restrictions from the device's notification settings, notifications either fail to trigger entirely or arrive significantly delayed. The problem persists even after reinstallation of the app, indicating a deeper incompatibility with legacy system frameworks.

3. Performance Bottleneck on Dashboard Loading with High Data Volume:
Users are encountering a significant degradation in performance when attempting to load the main dashboard post-login, especially when the app is processing large datasets (e.g., analytics, performance charts). The dashboard hangs for an extended period before rendering, with performance delays exacerbated in scenarios involving complex, multi-layered visualisations. This bottleneck appears to scale proportionally with the volume of data being retrieved.

4. Application Instability During File Upload Processes:
An instability has been observed where the application frequently crashes during the file upload process, particularly when handling larger file sizes. Android users are disproportionately affected, although sporadic reports from iOS users have also been submitted. The crash manifests either as an immediate freeze or a forced shutdown of the app, necessitating a manual restart. Diagnostic logs suggest a memory handling issue during the upload process.

5. Inconsistent Results from Advanced Search Queries:
The app's search functionality exhibits erratic behaviour when users submit complex, multi-faceted queries. Users report that search results often omit relevant entries, particularly in cases where the query spans multiple categories or involves detailed filters. The inconsistency undermines user confidence in the search feature's reliability, with users expressing frustration over incomplete datasets being returned despite the presence of expected results.

6. Erroneous Processing of In-App Purchases Leading to Feature Lockouts:
Certain users have experienced errors where in-app purchases are processed successfully at the payment level, but the corresponding features remain inaccessible within the app. The bug is intermittent, with users reporting that app restarts only sporadically resolve the issue. This leads to a lack of confidence in the purchase mechanism, particularly as support for resolving the issue is slow.