Short Texts: Customer Satisfaction & Usability

Answers:

1. b) 15% of users reported problems, with one-third of those experiencing major compatibility issues on older devices.

2. c) Despite a 25% rise in visitors, users spent 15% less time on the site, suggesting quantity of traffic improved at the expense of quality.

3. a) Implementing a new payment gateway to address transaction difficulties.

4. b) Slow response times during peak hours.

5. c) The search functionality's accuracy.

6. b) 20%

7. b) Unclear checkout process and slow loading times.

8. b) The onboarding experience and feature discoverability.