Call Etiquette

Answer Key:

1. (1) an important part of communication

2. (6) to maintain professionalism and respect

3. (2) make others feel like you don't value their time

4. (5) to check your internet connection or test your equipment

5. (7) use the mute button when you're not speaking

6. (4) shows respect for your colleagues and clients

7. (3) show respect and means you won't miss anything

8. (8) wait for your turn to speak