Email Chain

Answers:

1. Gap 1: 5 (The team has missed many deadlines in the last nine months.)

2. Gap 2: 4 (The team seems confused about which work is most important.)

3. Gap 3: 1 (When people aren't happy at work, they don't work as well.)

4. Gap 4: 6 (Several team members have said they have too much work to do.)

5. Gap 5: 3 (We should talk to HR to help us understand what's happening in the team.)

6. Gap 6: 2 (Starting a mentoring program might help make the team happier.)