Client Feedback

Answer Sheet

1. c) it lacks detail and real-time capabilities

2. a) human interaction and problem resolution

3. b) they all relate to communication and transparency issues

4. a) it was difficult to understand the breakdown of services

5. b) because of internal scheduling issues and scope changes

6. b) delayed revenue collection and increased administrative work

7. c) internal scheduling issues and scope changes

8. a) most were satisfied with the end result