Business English >> Intermediate Reading >> How To Keep Clients
Free Teacher Materials for
Business English
esl-lounge.com
Business English
esl-lounge.com
Intermediate Reading
How To Keep Clients
Answer Sheet
First gap: 4 (Getting to Know Your Clients)
Second gap: 5 (Going Beyond Basic Service)
Third gap: 8 (Making Loyalty Worth It)
Fourth gap: 7 (Staying in Touch)
Fifth gap: 6 (Moving with the Times)
Sixth gap: 3 (Summary)
Unused headings: 1 (Building Market Share) and 2 (Managing Client Complaints)
