System Failure Response 2

Answer Key

1. The system failure lasted for more than 4 hours.
Answer: False

2. Staff are allowed to speak directly to journalists about the situation.
Answer: False

3. The IT team fixed the problem during normal working hours.
Answer: False

4. The company knows exactly what caused the initial system failure.
Answer: False

5. All affected customers will be contacted individually.
Answer: True

6. The backup systems worked as they should have.
Answer: False

7. Team leaders will receive additional training after this incident.
Answer: True

8. The company is monitoring systems more frequently now.
Answer: True