System Failure Response

Answer Key

1. The payment processing system
2. The IT security team
3. Customer Service
4. All media enquiries
5. The external specialists
6. Daily status updates
7. The backup server
8. Our monitoring systems

failed to activate when needed 7
will be sent at 5pm each day 6
must go to Sarah in Communications 4
is contacting affected clients individually 3
will arrive on Wednesday 5
went down for three hours on Friday 1
worked through the entire weekend 2
didn't detect the problem early enough 8

System Failure Response

Answer Key

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