Crisis Management

Fill in the gaps using words from the box below:

social media - transparency - response team - contingency plan - stakeholders - reputation - damage control - resilience

1. The company's ________ was severely impacted after the scandal broke out in the news.

2. During a crisis, maintaining ________ with all affected parties is crucial to retain trust.

3. A ________ should be developed in advance to prepare for unexpected crises.

4. The company assembled a ________ to handle the situation and communicate with the media.

5. One of the key priorities during a crisis is managing communication with ________.

6. Many companies use ________ to address concerns quickly and communicate directly with the public.

7. Executives must focus on ________ efforts to minimise the negative impact of a crisis.

8. Businesses that show ________ in difficult times are more likely to recover quickly.