Crisis Management Multiple Choice - Answer Sheet

1. When a crisis occurs, companies need to have a contingency plan in place.

2. It is important to maintain transparency when communicating with the public during a crisis.

3. A response team is a group assembled to handle communication and logistics during a crisis.

4. The company must ensure that it has communicated effectively with all stakeholders during the crisis.

5. Using social media can help the company respond quickly to public concerns.

6. During the crisis, the company worked hard on damage control to limit long-term damage.

7. Once the crisis is over, companies should evaluate their resilience to learn from the experience.

8. Failure to handle a crisis well can severely impact a company's reputation.