Beginners Level >> Reading >> Beginner reading comprehension exercise about a customer service email exchange
The Wrong Jumper - Reading Exercise
Beginner Level
Read the text and then choose either True or False for each question.
The Wrong Jumper
Subject: Problem with my order #UK2489
Dear Sir/Madam,
I ordered a blue jumper from your website last week. The jumper arrived today, but it is green, not blue! I paid $35 for this jumper and I am not happy. I want the blue one that I ordered.
Please help.
Kind regards,
Tom Wilson
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Dear Mr Wilson,
Thank you for your email about order #UK2489. I am very sorry about this mistake.
I can see that we sent you the wrong colour. I understand this is disappointing. I have two solutions for you:
1. You can keep the green jumper and we will give you $10 back
2. We can send you the blue jumper tomorrow. You can use the label in the box to send the green one back to us. You don't need to pay for postage.
Please let me know what you would like to do.
Best wishes,
Emma Parker
Customer Service Manager
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Dear Emma,
Thank you for your quick reply. I would like the blue jumper, please. I will send the green one back tomorrow.
Thanks for your help!
Best regards,
Tom
---------------
Dear Mr Wilson,
Thank you for letting me know. I will send the blue jumper today. You will get it tomorrow.
I am also giving you a $5 voucher for your next order. The code is SORRY5.
Best wishes,
Emma Parker
1. The customer received a red jumper.
a) True
b) False
2. Emma offers two ways to fix the problem.
a) True
b) False
3. The customer has to pay to return the jumper.
a) True
b) False
4. The customer chooses to keep the green jumper.
a) True
b) False
5. The first email was written by the manager.
a) True
b) False
6. The company offers free postage for returns.
a) True
b) False
7. The customer will get their new jumper next week.
a) True
b) False
8. The customer gets a $10 discount on their next order.
a) True
b) False
